Billing
Fix common billing and subscription issues.
I don't know how to cancel subscription
You manage cancellations from the team billing page.
Open Manage Billing
From the correct team, go to Billing and click Manage Billing.
Locate the cancel option
On the billing portal, look for Cancel Subscription. If you see text such as cancels on [date], your cancellation is already scheduled for that date.
If you still cannot find cancel
If the cancel option is missing or you cannot see your subscription in the portal, email support@aiclicks.io and ask for a manual cancellation. Include your account email and the team name.
Billing is per team. If you have multiple teams, cancel the subscription separately in each team where you no longer want to be billed.
I went through onboarding twice and I think I was charged twice
Going through onboarding multiple times can create more than one subscription.
This can result in duplicate subscriptions if each onboarding flow completed successfully.
Contact support to review subscriptions
Email support@aiclicks.io with your account email and any invoice IDs you have. Ask the team to check for duplicate subscriptions on your account.
Cancel the extra subscription
Support will identify any duplicate subscription and cancel the extra one so you are not double-charged going forward.
Support can also help with any necessary adjustments if a duplicate subscription led to overlapping charges.
I want to use a different email for invoices than the one I log in with
You can send invoices to a different billing or finance email by updating the billing email in the billing portal.
Your login email and your billing or invoice email can be different. Changing the billing email does not change how you log in.
Open the billing portal
From the correct team, go to Billing and click Manage Billing to open the billing portal.
Update the billing or invoice email
In the billing portal, locate the Billing email or Invoice email field and update it to the address that should receive all invoices and billing notifications.
Save and confirm future emails
Save your changes and confirm that future invoices and billing emails should go to the new address.
My subscription is showing as "Expired"
An expired subscription usually means a payment failed after a billing change.
Common causes include:
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Updating a card in one team, but the charge coming from a different team
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Entering incorrect card details
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Your bank or card provider blocking the payment
Billing is per team, so each team has its own subscription and payment method.
Open billing for the affected team
Make sure you are in the team that shows as expired, then go to Billing and select Manage Billing.
Look for the failed payment notice
On the billing page, check for a failed payment or payment declined notice. This confirms the reason your subscription is expired.
Re-enter or update your card details
Use the Manage Billing screen to re-enter or update your card details, then confirm the payment. If you have multiple teams, repeat this in each team that shows as expired.
Wait for reactivation
After a successful payment, your subscription typically reactivates within a few minutes. Refresh the page and confirm the status has changed from Expired to Active.
It's asking me to subscribe again, but I already paid
Seeing a new subscription screen usually means you switched into a new, empty team that does not have your paid subscription attached.
Check which team you are in
Open the team switcher and look at the team name you are currently viewing. New teams will not have your history, domains, or prompts.
Switch back to your paid team
Select the team you originally subscribed with. Your existing subscription, billing, and usage limits apply at the team level.
Contact support if you cannot find the paid team
If you cannot locate the team with your active subscription, email support@aiclicks.io.
Still stuck?
If these steps do not resolve your issue, email support@aiclicks.io from your account email and describe the problem in as much detail as you can, including team name and recent invoice IDs if available.
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